Cancellation & Refund Policy

Participants may request cancellation of an event registration before the applicable cancellation deadline.

Cancellations made less than 48 hours before the scheduled start time of the event are not eligible for a refund.

Where a cancellation is made at least 48 hours before the scheduled event start time, the participant may be eligible for a refund in accordance with the applicable event terms.

Refund requests may require verification of the booking and payment information before processing.

If SOSA cancels an event, eligible participants may choose between a full refund or credit toward a future eligible SOSA event, where such credit is offered.

If an event is postponed or rescheduled, SOSA may communicate the revised event details and available options to registered participants.

Refunds or credits will be handled according to the circumstances of the cancellation and applicable law.

Where event credit is offered as an alternative to a refund, the credit may be used toward a future eligible SOSA event.

The applicable event credit conditions, validity period and eligible events may be communicated when the credit is issued.

Event credit may not be exchangeable for cash unless required by applicable law or expressly agreed by SOSA.

Event registrations are not automatically transferable.

A participant may request to transfer a registration to another person.

Transfers are permitted only after verification and approval by SOSA.

SOSA may request information from both the original participant and the proposed replacement participant before approving the transfer.

An unverified or unauthorized transfer may not be accepted for event entry.

Fees for consulting, coaching and training services are generally non-refundable once the agreed service has started.

Before a service begins, refund requests may be considered according to the specific engagement terms.

Once a service has started, refund requests may be considered on a case-by-case basis depending on the circumstances, work already completed and agreed scope of service.

Refund requests should be submitted through the official SOSA contact channel and should include the relevant booking or transaction details.

SOSA may request additional information to verify the identity of the requester, booking and payment before processing a refund.

Refund processing times may depend on the payment method, payment provider and applicable banking or processing timelines.

Event cancellations made less than 48 hours before the scheduled event start time are not eligible for a refund.

Consulting, coaching or training services that have already started are generally non-refundable, subject to case-by-case consideration and applicable law.

Fraudulent, duplicate, unauthorized or otherwise invalid transactions may be handled separately from ordinary cancellation requests.

SOSA may consider exceptional circumstances on a case-by-case basis where appropriate.

Any exception is discretionary and does not automatically create a precedent for future requests.

Mandatory rights and protections under applicable consumer-protection or other laws remain unaffected.

SOSA serves customers and participants across multiple jurisdictions, including India and the UAE.

Refund and cancellation rights may be affected by the laws applicable to the relevant service, transaction or event.

Nothing in this policy is intended to remove or restrict any mandatory consumer right or legal protection that cannot lawfully be excluded.

For cancellation or refund questions, please contact SOSA Consulting & Services at info@sosaconsult.com.